We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees.

The guarantees set out below are provided by Telfer Carpets & Flooring and are in addition to your statutory rights.

The Telfer Carpets & Flooring Guarantee for Carpets

We are so confident of the high quality of the carpet you have purchased that it is guaranteed against wear in normal domestic use. For the majority of carpets this guarantee is for a period of 5 years from the date of purchase providing it is fitted onto the appropriate underlay by a competent fitter in accordance with the requirements of BS 5325. Some carpets have a longer or shorter guarantee period and all guarantee periods are shown within the product information. This guarantee applies to carpets fitted in the UK and Ireland only.

If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing as a result of normal domestic use Telfer Carpets will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at Telfer Carpets at that time. This will not include the costs of fitting.

This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.


We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. We supply samples of our carpets, vinyls and laminates to assist with colour matching and most of our products can be seen in store.


We are responsible for ensuring that the quantity of any floor coverings ordered is sufficient for your room if we have measured. If you measure your own room and this is close to the nominal width of the carpet please allow extra in case a join is required.


The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and apparently random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.

All carpets are cut at 10cm intervals with a minimum order length of 30cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with BS3655

During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile (pole marks). These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.

Carpets are soft, luxurious products and flattening of the pile will occur as a natural result of use. Flattening will change the apparent colour of the carpet (“shading”), may be permanent (“pile reversal”), and this may appear to be random, but this is not a fault. Areas where foot traffic twists and turns are especially prone to such changes in appearance. The sides of the pile appear a slightly different shade in colour to the ends and so any change in angle or direction of the pile may change the apparent colour of the carpet and this may be patchy. Such changes do not alter the durability of the carpet.
All carpets benefit from the use of a good quality underlay. Re-using existing underlay may result in abnormal flattening of the pile.

Gripper pins can be felt through a carpet close to skirting boards and stair risers, etc. This is normal, but as part of the fitting process and if requested to do so the fitter can flatten the pins. This will affect whether or not the gripper can be re-used.

We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets but suction-only for loop pile carpets.

We recommend that all carpets are professionally cleaned periodically. The frequency will depend on the level of soiling, but should be done before soiling becomes ingrained into the pile fibres.

Spillages should be blotted up immediately. A proprietary carpet shampoo may be used for spot cleaning in accordance with the shampoo manufacturers’ instructions, but this should be tested before use in an inconspicuous area to ensure it will not harm the pile. Care should be taken not to scrub or agitate the pile which could cause it to lighten in colour. If in doubt, consult a professional cleaning company.


Vinyl floorcoverings should not be laid on top of existing vinyl flooring or tiles. Areas over 15 square metres should be fully stuck down using a suitable adhesive. All vinyls are cut at 10cm intervals with a minimum order length of 30cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with BS3655. If your room is close to the nominal width of the vinyl please allow extra material.

Laminate Flooring

Laminate flooring will be affected by moisture. Follow the suppliers fitting and maintenance instructions carefully to prevent swelling of the joints or other moisture-related problems.

We act as agents for independent self-employed floorcoverings installers and can arrange for one of these to deliver and/or fit your purchase under a separate agreement between you and them. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Fitting of your floor fitting is guaranteed for a year from the date of fitting, this guarantee is direct with our independent fitter.

Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carry out works.

Rubbish removal is not undertaken during the process of fitting your carpets. Any waste/carpet cutting will be bagged and asked where the fitters should leave it e.g. the bin.